Effective date: November 13, 2026
Privacy matters to firearm owners, and it matters to us. This policy explains how Biometric Optimized Safety LLC, doing business as B.O.S. Lock (“we,” “us,” or “our”), handles information through boslock.com, our B.O.S. Lock Insiders signup page, and our customer communications. It also explains the distinction between information you share with our business and information stored locally on your Fusion device.
Fusion is offline by design
Fusion operates locally on the device. It has no app, Wi-Fi, Bluetooth, or cloud connection and cannot be accessed remotely. Enrolled biometric information is stored locally on the device, not in a B.O.S. Lock online account. There is no remote connection for updates, diagnostics, or monitoring.
If servicing requires a connection to its electronics, the device must be physically returned to B.O.S. Lock and opened to access the motherboard. Our engineering team avoids opening the housing whenever possible and clears stored device data when needed to perform performance updates.
Visiting our website, subscribing to Insiders, or registering a product does not create a connection to your Fusion device. If you return a device for service, contact us for instructions and follow the applicable manual guidance for deleting enrolled fingerprints or resetting the device when appropriate.
Website measurement, Meta advertising, and Shopify
We do not use Meta Pixel to build advertising audiences from visits to our websites. We may advertise to people based on their engagement with our content on Facebook or Instagram. That activity takes place within Meta’s platforms and is distinct from website tracking. If you submit a Meta signup form, the contact information you provide is transferred to Mailchimp to deliver the email updates you requested.
We do use ordinary website and email measurement to understand whether our content is useful and whether our forms work. Our Insiders landing page uses Mailchimp tracking and Google Analytics. These services are separate from Fusion: they do not connect to or receive information from your Fusion device.
Our store at boslock.shop uses Shopify, with Shopify Network Intelligence enabled. Shopify may combine information about interactions with our store with information from other merchants and Shopify to provide enhanced services, including personalization and advertising-related services. Our choice not to use Meta Pixel does not mean that the Shopify store is free of tracking or personalized advertising. See the store privacy policy for its collection, sharing, and opt-out disclosures, and the Shopify Privacy Portal for choices relating to Shopify’s processing.
Mailchimp manages our Insiders email program. Shopify also has automated abandoned-cart and abandoned-checkout emails enabled, which may use your contact information and shopping activity to send reminders when their conditions are met, subject to applicable consent requirements and your communication preferences. These website and email services do not access biometric information stored on your Fusion device.
Information you provide
Email updates. When you join B.O.S. Lock Insiders, we collect your email address and any optional information you provide, such as your first name. We use that information to send the updates you requested and manage your subscription.
Questions, registration, and support. When you contact us, register a product, or request warranty or return assistance, we collect the information you submit. Depending on the request, this may include your name, email address, phone number, mailing address, order information, product serial number, purchase date, and the contents of your message.
Purchases. Our online store at boslock.shop and its payment and fulfillment providers process information needed to complete and support a transaction, including contact, billing, shipping, order, and payment information. Additional notices presented by the store or payment provider apply to their processing.
Please provide only the information needed for your request. You do not need to send fingerprints, firearm serial numbers, or details about where you keep firearms to join Insiders.
Website, cookie, and email information
Our hosting, forms, and measurement services may process technical information such as IP address, browser and device type, pages viewed, referring links, and interactions with forms. Cookies and similar technologies support site operation and measurement. This concerns the computer or phone used to visit our sites, not your Fusion device.
Mailchimp processes subscription information for our email program. Email measurement may include delivery, opens, and link clicks where enabled. Some email applications affect the accuracy of these measurements. Read the Intuit Global Privacy Statement and Mailchimp Cookie Statement for information about Mailchimp’s own practices.
You can manage cookies through your browser settings and any cookie controls offered on the page. Blocking cookies may affect some features. You can also manage automatic image loading in your email application and unsubscribe from our marketing emails.
How we use information
We use information to respond to questions; process and support orders, registration, warranty claims, and returns; send requested updates; maintain subscription preferences; operate and improve our website and communications; address misuse and security issues; and meet applicable recordkeeping and legal obligations.
Joining Insiders is voluntary. You can unsubscribe using the link in a marketing email. Unsubscribing from marketing does not prevent necessary communications about an order, a support request, or a product-safety matter.
When information is shared
We work with providers and authorized personnel who support website hosting, forms, email delivery, analytics, customer support, payments, and order fulfillment. Information is made available as needed for those functions. Provider roles and handling of information depend on the service and applicable agreements.
We may also disclose information when required by applicable law or valid legal process, or when reasonably necessary to address fraud, security issues, or threats to rights or safety. Information you choose to submit to a retailer or another organization is also subject to that organization’s own privacy practices.
Retention and security
We retain information for the purposes described in this policy, taking account of the nature of the information, customer-support needs, subscription preferences, applicable recordkeeping obligations, and the resolution of disputes. Retention periods vary by record type and purpose. A limited record of an unsubscribe request may be retained to help prevent unwanted marketing.
We use safeguards intended to protect personal information. No website, transmission method, or storage system can be guaranteed completely secure. Please avoid sending sensitive information that is not needed to handle your request.
Your choices and privacy requests
You may unsubscribe from marketing emails at any time. You may also ask about information you have provided or request a correction or deletion. Depending on your location and applicable law, you may have additional rights to access or obtain a copy of personal information, correct or delete it, or opt out of certain processing. These rights may be subject to exceptions, including information we need to retain for legal or transaction-related reasons.
Send requests to support@boslock.com with “Privacy Request” in the subject line. We may need to verify your identity before handling a request. Please do not send government identification or other sensitive documents unless we explain why they are needed and provide an appropriate way to submit them.
We will handle requests in accordance with applicable law. If you disagree with our response, reply to the same address with “Privacy Appeal” in the subject line so we can review it. You may also contact the appropriate privacy regulator where applicable.
Children and third-party services
Our product marketing and Insiders email program are intended for adults. If you believe a child has submitted personal information, contact us so we can review and address it.
Links to retailers, video platforms, and other third-party services lead to services with their own privacy practices. This policy does not control their independent handling of information.
Changes and contact
We may update this policy as our practices change. The effective date above identifies the current version. Where required, we will provide additional notice or obtain consent for material changes.
For privacy questions or requests, contact:
B.O.S. Lock
Biometric Optimized Safety LLC
support@boslock.com