Returns & Warranty
When you choose B.O.S. Lock, you’re investing in a product designed to protect what matters most. We build our products to last, stand behind their quality, and believe great customer support should be just as dependable as the products themselves.
Whether you need a return, warranty service, or simply have a question, our team is here to help.
60-Day Online Order Return Policy
Take the time to make sure Fusion fits your firearm and your routine.
Eligible Fusion products purchased directly through the B.O.S. Lock online store may be returned within 60 calendar days after delivery, subject to the terms below.
Eligibility
- Return window: Submit your return request within 60 calendar days after the carrier confirms delivery.
- Direct purchases: This policy applies only to products purchased directly through the B.O.S. Lock online store by the original purchaser. Products purchased from another retailer are subject to that retailer’s return policy.
- Proof of purchase: Your order number or other reasonable proof of purchase is required.
- Return authorization: Contact us and follow the provided shipping instructions before sending a product to B.O.S. Lock. An unauthorized return may be delayed or refused.
Acceptable Condition
Fusion may be installed and evaluated according to its instructions during the 60-day period. Reasonable wear from normal installation, familiarization, and evaluation is acceptable.
The returned product must be complete and include all components and accessories supplied with the order. Use the original packaging when available or package the product securely enough to prevent damage in transit.
A product may not qualify for a full refund if it has excessive damage beyond normal use, missing components, unauthorized modifications or repairs, evidence of misuse or abuse, damage caused by neglect, or damage resulting from installation or use contrary to B.O.S. Lock instructions. If a product is incomplete or has damage beyond normal use, we may deny the return or reduce the refund to reflect missing components or diminished product value. We will contact you before making a final determination.
Starting a Return
Email support@boslock.com with your order number, the product being returned, and a brief reason for the return. If the return is eligible, our team will provide a return authorization and shipping instructions. The product must be shipped within 14 calendar days after the return authorization is issued.
Shipping Charges
Original shipping charges are nonrefundable for a voluntary return under this policy. If the original order qualified for free standard shipping, B.O.S. Lock will not retroactively deduct an outbound shipping charge from the refund.
You are responsible for return shipping on voluntary returns. Upon request, B.O.S. Lock may provide a prepaid, trackable return label. If that label is used, its actual cost will be deducted from the approved refund.
If Fusion arrived damaged or defective, the wrong product was shipped, or the return resulted from an error by B.O.S. Lock, we will provide a prepaid return label and refund any original shipping charges associated with the affected product.
Return Transit
Package the return securely. You are responsible for the returned product until it is delivered to B.O.S. Lock. We recommend using a trackable shipping service and retaining the shipping receipt. B.O.S. Lock is not responsible for a return lost or damaged in transit because of inadequate packaging or a carrier issue.
Refunds
After our team receives and inspects the returned Fusion, an approved refund will be issued to the original payment method within 7–10 business days. The refund will reflect the amount paid for the approved returned product, including applicable sales tax, less any authorized deductions described in this policy. Your bank or payment provider may require additional time to post the credit after B.O.S. Lock issues it.
Eligible returns showing only reasonable wear from normal installation and evaluation are not subject to a restocking fee.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, appears defective, or contains the wrong product, contact us promptly and before returning it. We may request photographs or other information to help confirm the issue and determine whether troubleshooting, replacement, warranty service, or a return is the appropriate solution.
Warranty Coverage
This return policy is separate from any product warranty. The expiration of the 60-day return period does not eliminate warranty coverage that may otherwise apply. Warranty claims are handled under the warranty terms in effect for the product.
Policy Administration
B.O.S. Lock reserves the right to deny returns involving fraud, repeated abuse of the return program, or conduct inconsistent with the purpose of this policy. The policy in effect on the date of purchase will govern that order, except where applicable law requires otherwise.
Purchased From a Retail Partner?
We proudly work with firearm retailers across the country.
If you purchased your B.O.S. Lock product from one of our authorized retail partners, returns and exchanges are handled according to that retailer’s return policy. Please contact the retailer directly for assistance with returns or refunds.
The good news? Your B.O.S. Lock warranty travels with the product. As long as your product was purchased from an authorized retailer and meets the applicable warranty requirements, we’re here to support you with warranty service whenever you need it.
Warranty Coverage
Every B.O.S. Lock product includes warranty protection at no additional cost.
Standard Warranty
Every product automatically includes:
- 1-Year Electronics Warranty
- 3-Year Mechanical Warranty
Simply keep your proof of purchase.
Register for Lifetime Status — Free
Register your product within 30 days of purchase to unlock our highest level of warranty protection.
Lifetime Status includes:
- Lifetime Mechanical Warranty
- 2-Year Electronics Warranty
- Priority warranty processing
- Cost+ Replacement Program for eligible non-repairable products
Registration is free and takes less than two minutes.
Need Warranty Service?
If you think your product has a manufacturing defect, we’ll work with you to make it right.
Simply contact our Customer Support team before shipping your product. We’ll provide a Return Merchandise Authorization (RMA) along with instructions for sending your product to our service team.
Once received, we’ll inspect and test the product. If the issue is covered under warranty, we’ll repair or replace the product at our discretion.
To help us get started, please have:
- Proof of purchase (or registered product information)
- Product serial number (if applicable)
- A brief description of the issue
- Photos or videos if requested
Shipping
Customers are responsible for shipping products to B.O.S. Lock.
If we determine the issue is covered under warranty, we’ll cover the cost of standard shipping back to you.
If the issue isn’t covered, we’ll contact you first with available repair or replacement options before performing any service.
We Believe in Repairing Products, Not Replacing Them
Quality products deserve a second life whenever possible.
If your product is outside the warranty period or has experienced accidental damage, we offer factory service designed to keep your B.O.S. Lock performing for years to come.
Factory Repair
Our repair program includes:
- Genuine replacement parts whenever available
- No markup on replacement components
- Transparent labor pricing
Cost+ Replacement Program
Sometimes a product simply can’t be repaired.
Eligible Lifetime Status members may purchase a replacement product at our actual manufacturing cost plus handling—never retail markup—subject to eligibility verification and program limits.
Self-Defense Replacement Program
Your safety is why we build these products.
If your firearm and attached B.O.S. Lock product are permanently retained as evidence following a legally justified act of self-defense, we’ll replace your B.O.S. Lock product at no cost, subject to eligibility requirements and supporting documentation.
It’s one small way we can stand behind those who lawfully protect themselves and their families.
What’s Not Covered?
Our warranty protects against defects in materials and workmanship.
It does not cover damage resulting from:
- Abuse or misuse
- Unauthorized modifications
- Improper maintenance
- Normal cosmetic wear
- Battery leakage
- Loss or theft (except as covered by our Self-Defense Replacement Program)
- Criminal misuse or use while under the influence of drugs or alcohol
Installing aftermarket accessories does not automatically void your warranty unless the modification caused the issue being claimed.
Ready to Start a Return or Warranty Claim?
Our support team is here to help.
Email: support@boslock.com
Please include:
- Your name
- Order number or proof of purchase
- Product serial number (if applicable)
- A description of the issue
- Preferred phone number
- Photos or videos if available
We’ll respond with the next steps, including any required Return Merchandise Authorization (RMA) instructions.
The Fine Print
This page provides a simplified overview of our return and warranty programs. All warranty coverage, eligibility requirements, exclusions, limitations, dispute resolution provisions, and other legal terms are governed by the official B.O.S. Lock Limited Warranty included with your product and available upon request.